RETURNS AND REFUNDS

We’re bummed if you're not 100% satisfied with the items you received, and we have made the returns so easy for you.

Returns & Exchanges

1. Get in touch with our After-Sale Customer Service by sending us at email service.nestneed@gmail.com. Ask for permission of returning and refund according to our policy stated.
2. Place the item(s) in the original packing and seal the parcel securely. And then inform us of the return information (Details Below) by email.
3. Choose the postal service to send back your return package. (Please kindly use a postal service that is trackable. In the event of package loss or package damage during transit we will not be responsible in such cases. Therefore, we recommend adding insurance to your returned package to secure its safekeeping.)
4. Returns will be processed within 7 days upon receipt of your package.
PS: Please write your order number which can be find in your NestNeed account or the order confirm email on the package like FD0001 to make it be recognized easily, so we can solve your problem as soon as possible.

Return Information

1. Order No., for example, FD0001
2. Item No., for example, AMH007390_S_M
3. Quantity of each item
4. Photo of the products you sent back
5. Photo of the shipping label on the package NestNeed.com sent to you
6. Photo of the shipping label in the package you sent to NestNeed.com


Return Conditions

1. We only accept returns within 15 days from receiving the order.
2. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
3. All returns must first be approved by our Customer Service Team. We do not accept returned items that were sent back by you directly without checking with us first.

Return Shipping Fee

1. The return shipping cost is covered by us if it has been proven to be provided in error by our company, including wrong items sent by us, quality problems and other reasons which accepted by our customer services team. Once we receive the items, we will offer compensation or resend a replacement.
2. If you ordered an incorrect size, product or simply wants to exchange the item, we can also allow a return. You are responsible for the shipping fee, and we will refund the original product cost upon receiving the returned item. All shipping fees are non-refundable.
3. We do not accept packages returned using C.O.D. service.

Refunds

Returns will be processed within 7 days upon receipt of your package. We offer a full refund on any items that are found to be faulty or damaged due to our fault.

Returns Address:

15650 Salt Lake Ave. City of Industry CA 91745
Recipient: NestNeed Return Team
Tel: 1 323-524-4006

Online Service Time - 9:00 am to 6:00 pm CST office hours



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